Help Centre
Frequently Asked Questions
Everything Surat customers ask before booking — charges, timings, warranties, and how our service works. Can't find your answer? Just call us.
Our duty electricians are stationed across all zones of Surat, so we typically reach you within 30–60 minutes of booking — whether you're in Vesu, Adajan, Varachha, Katargam, Udhna, or outer areas like Sachin and Olpad. Emergency calls get priority dispatch 24 hours a day.
Day-time visits (8 AM–10 PM) are ₹99–₹149, and this charge is fully adjusted into your bill if you proceed with the quoted work. Night emergency visits (10 PM–8 AM) carry a fixed ₹499 call-out charge. Every job is quoted in writing before work begins — no hidden charges, ever.
Yes. Every Surya electrician is licensed, background-verified with police verification on file, and arrives in uniform with a company ID card. Our team has served over 12,000 households and businesses across Surat since 2012.
Every job carries a 90-day workmanship warranty, and all materials we supply are ISI-marked with manufacturer warranties (up to 10 years on branded wiring). If anything we fixed fails within the warranty period, we return and make it right at no charge.
Yes, genuinely — nights, Sundays, and festivals included. Sparking boards, total power failures, burning smells, and shock hazards are treated as priority dispatches with an average reach time of 30–60 minutes anywhere in Surat.
Yes. Call or WhatsApp us with your requirement and photos if possible — we'll give you an indicative estimate immediately. The final written quote is confirmed on-site after inspection, before any work starts, and you're free to decline with only the small visit charge.
Either works. We carry ISI-marked materials from brands like Havells, Polycab, Finolex, Anchor, and Legrand at fair market prices with bills. If you prefer to buy your own materials, we charge labour only and will tell you exactly what to purchase.
All of Surat — 48+ areas including Vesu, Adajan, Pal, Citylight, Athwa, Varachha, Mota Varachha, Katargam, Udhna, Dindoli, Limbayat, plus industrial zones (Sachin, Pandesara, Hazira GIDC) and outer areas like Sayan and Olpad. No extra area charges within our service zone.
Yes — from a ₹99 switch repair to complete wiring of new bungalows, industrial panel work, and society-wide AMC contracts. No job is too small, and our team is equipped and licensed for the large ones.
We accept UPI (Google Pay, PhonePe, Paytm), cash, and bank transfer. You receive a digital invoice for every job, and payment is due only after the work is completed, tested, and demonstrated to you.
Still Have a Question?
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